To continue to provide outstanding telecommunications service, Smart City launched its 2006 “Red Carpet Plan” during the Consumer Electronics Show (CES), held in January at the Las Vegas Convention Center.
“The Red Carpet Plan was designed to outline uniform services we will provide to tradeshow management during the course of every show that utilizes Smart City services. The plan includes responses to challenges, innovative team work, strong communication and support systems for management and center administration,” said Mary Cusker, marketing manger for Smart City. “The plan will be implemented as appropriate in all 12 convention centers that are contracted with Smart City.”
Smart City general managers will conduct field surveys with show management and exhibitors after each tradeshow in accordance with the Red Carpet Plan. Smart City will be able to immediately tabulate the results and generate a customer satisfaction report. These results are stored in a database, creating an account history for each Smart City customer, Cusker said.
During the closing days of CES, customers who used Smart City services received a customer satisfaction survey. Customers were asked to rate Smart City in the areas of customer service, equipment and services provided, technical support and overall customer satisfaction. Of the 71 percent who completed the surveys, 89.4 percent reported that they received “good” to “excellent” service during the tradeshow. This marked an increase of 19.4 percent in overall customer satisfaction from CES 2005. These results were tabulated using an internal database and Web-based technology that Smart City developed as part of the Red Carpet Policy Plan.
“We expect the 2006 Red Carpet Policy to take Smart City customer satisfaction to the next level. Our goal is for every exhibitor and show manager to know that they will receive the highest possible level of service when they are in a convention center that uses Smart City technology,” said Paul Ashley, president of Smart City.
About Smart City
Founded in 1984, Smart City is the nation’s largest provider of event technology in the convention industry. With corporate offices based in Las Vegas, Smart City is able to provide clients with design, installation and maintenance of data, voice, electrical and utility platforms, coupled with unparalleled voice and data network engineering, security and monitoring across the United States. Smart City also provides services to a dozen convention centers in California, Florida, Nevada, North Carolina, Texas and Washington, D.C. For more information, visit www.smartcity.com.