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Reliability and “Always Up” Promise
With safety and redundancy built into systems at all critical points, including circuit delivery, routers, edge switches and access points, Smart City Networks has the most reliable networks in the industry.
Our customers expect their Internet connections to work without interruption. That’s why Smart City Networks’ “Always Up” policy ensures that spare equipment is configured, tested and ready to be deployed on site.
We have a dedicated technical and customer service support team on site to quickly respond to customer requests, providing real-time solutions to problems. You will never have to dial a toll-free number and wait in a queue to speak with someone.
In addition to the onsite support, we have a corporate support system that offers 24-7, on-call technical support as well as a centralized Customer Service Center that is also available around the clock.
All networks are monitored by Smart City’s 8,000-square-foot data center and Network Operations Center facility, which provides 24/7 monitoring of all our network equipment.
High Speed Downloads
Smart City Networks’ advanced infrastructure designs provide greater bandwidth to accommodate high-speed downloads of large content—such as videos and multimedia presentations—even when thousands of other users are online and downloading content, too.
No Dead Spots
Unlike unpredictable 3G wireless technologies, which only work if a cell tower is nearby, Smart City Networks’ Wi-Fi Internet service connects a user to the Internet all the time with the same connection strength throughout a facility eliminating the need for any special cards or complicated software drivers.
Accommodating All Customer Operating Systems
Our network supports all operating systems – Mac, PC or Linux as well as any network-attached devices such as printers, web cameras, voice-over IP telephones and routers.
Never Lose a Connection With Us
Smart City Networks has the infrastructure to ensure excess capacity for multiple access points. That means, no matter how many thousands of people are online at the same time, they all will experience the same fast and dependable connections.