NOC/Data Center
Smart City Network Operations Center (NOC) provides the ability to monitor and
proactively manage our IP, voice, broadband, wireless and managed
services networks. Automated software packages enhance our ability
to monitor a vast array of telecom platforms Our 8,000 square foot
data center and NOC facility ensures vigilance of managed services.
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Full Time Network Operations Center (NOC) Services
- Our 24x7 monitoring provides alarm supervision, real-time
system surveillance, and automated escalation and fault
management via Computer Associates Unicenter network
management system
- Advanced console positions with multiple projectors
providing a sound visible platform for Tier II – Tier IV
technical support with integrated fault management;
experienced, educated, technically trained NOC personnel;
customer focused experience
- Dependability of our proven track record, best practices
approach and broad based enterprise networking experience
for our Central Florida-based voice and broadband customers;
combined operational processes, technical expertise, and
highly qualified software and hardware engineering
optimizing the redundant network
- Change Management Control for positive control during
maintenance windows, system upgrades or planned events.
- Secure facility with controlled access, redundant power
backup, fully diverse climate control, geo-diverse voice
redundancy, and a disaster recovery site.
- Performance Metrics and Real-Time Reporting
Monitor | Alarm Detection | Problem Diagnosis | Fault Isolation | Repair
Coordination | Service Restoration | Incident Reporting
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